Who is Priority Archives?

Due to the recent closure of the Eastern Orthopedic office, Priority Archives (PRIORITY) has been selected to be the records depository for over 5,000 medical records.
Priority Archives has been in the business of storing and distributing records since 2001. Priority Archives is a Philadelphia area based records information management company providing services to over 1,200 companies throughout Eastern Pennsylvania, New Jersey & Delaware including hospitals, physician offices, and imaging facilities.

How do I place my request for my medical record(s)?

You can visit www.Priorityarchives.com or call our customer service at 610-245-2300 or email boxes@priorityarchives.com to request a Release of Information Form. Once the form is completed, it must be mailed, along with payment of $19.80 to:

Priority Archives
Medical Record Customer Service - JG
5 Chelsea Parkway
Boothwyn, PA 19061

Once Priority receives the $19.80 payment for the applicable search and retrieval, PRIORITY will calculate the copy and postage costs and will provide you with the additional cost. Once the payment for copy and postage is received, PRIORITY will release and mail the medical record copy.

Is there a timeframe in which I can expect to receive my medical record(s)?

After receiving a completed Release of Information Form along with payment for the
search and retrieval fee, copies of the medical record(s) will be made. PRIORITY will invoice the cost of copying & the certified mailing cost to you in accordance with Pennsylvania state legislature (PA Act 26). Fulfilled requests will be distributed seven (7) business days after the paid photocopy & postage invoice is received at PRIORITY.

How will my medical record(s) be sent to me?

PRIORITY will send your medical record(s) Certified Mail via the US Postal Service.

Can I pick-up my medical record(s)?

No. PRIORITY has been asked to maintain custody of the original medical record(s), and copies of the original must be made. This process will take some time to complete, and additional invoicing is required. To track the request, your medical record(s) copies will be sent via USPS Certified Mail.

What will it cost for me to retrieve my medical record(s) from PRIORITY?

PRIORITY will charge a flat fee of$19.80 for the search and retrieval (which is non-
refundable). Once your medical record(s) has been retrieved and photocopy & postage costs have been calculated, PRIORITY will send you an invoice for the necessary amount. This amount will vary due to differences in the number of pages of each individual medical record. Dr. Frederick R. Struthers has instructed PRIORITY to only release complete copies of the medical record to the patient. The following are the fees:

Photocopying:
$1.33/page (pages 1-20)
$0.99/page (pages 21-60)
$0.33/page (pages 61+)

Postage:
Actual Cost

Postage charges are based upon the actual price that it will be to send the photocopies of the medical records via USPS, certified mail.

Will there be a refund if my medical records are not located?

The $19.80 fee is non-refundable and covers the search and retrieval of your medical record(s).

What will PRIORITY accept as payment for my medical record(s)?

PRIORITY will accept money orders, cashiers checks, personal checks or VISA Mastercard. There will be a $25.00 returned check fee added on to your bill for any personal check returned to us with insufficient funds. This will have to be paid before your medical record(s) are sent to you.

Will you accept cash?

We cannot accept cash via mail or in person.

Can I fax my Request Form to you?

No. Release of Information forms will only be accepted through mail submission.

Can I request a medical record(s) for a relative, or of a non-relative of whom I am Legal Guardian?

Yes. You must be able to provide legal documentation including Power of Attorney,
Executor of Estate, Death Certificate, or have papers supporting your Legal Guardianship over the person you are requesting the medical record(s) for.

Can my doctor request my medical record(s) for me?

No. Only the patient, or relative (using Legal Documentation) or Legal Guardian can
request the medical record(s). However, PRIORITY can have your medical record(s) copies mailed directly to your doctor once your Release form and payments are made.

Is there a deadline in which I must submit a request?

All records will be destroyed after November 1, 2018.

If I misplace my medical record(s), can you send me another copy?

Yes. PRIORITY is maintaining the original record(s) and is sending copies of the original via USPS Certified Mail. If your copies have been misplaced, new copies can be sent. However, you will be required to submit a new Release of Information form and payment. Fulfilled requests will be distributed seven (7) business days after the paid photocopy & postage invoice is received at PRIORITY.