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Why should we turn our records over to a professional records management company? What is your pricing structure, and how is it applied? Why do we need offsite protection for our media? How quickly can I get information delivered to our facility when it is needed? How do I know I will get quality service? How will you know where my records are in your facility? How do we get started in setting up a professional records program? Will our records be kept together in one contiguous area? Can we use our own boxes for storage? Do you have pickup and delivery service? How do I prepare boxes to go offsite? How fast can you retrieve our records and get them to us? Do we receive a computer listing of our records? Do you destroy records? Can you provide a listing of what has been destroyed? What is the cost of storage and does the size of the storage carton make a difference? What do I need to do to get started? Why should we turn our records over to a professional records management company? Outsourcing your records storage and management offers a number of advantages. It frees up high cost office space, heightens security, reduces risk of litigation, provides crucial backup for disaster recovery and facilitates more efficient organization. By removing the burden of records management from your employees, you allow them to focus their energies more productively. What is your pricing structure, and how is it applied? Pricing is based on cubic foot displacement. Pricing levels are based on volume. Service pricing is based on usage and volume. Why do we need offsite protection for our media? All vital electronic data should be backed up in the event of catastrophe. Our facility can be accessed 24-7 and has the capability to quickly retreive and deliver your records. How quickly can I get information delivered to our facility when it is needed? We are on-call 24 hours a day, seven days a week. On an emergency basis, we can get your data to you within hours. What kind of security do you have inside your facility? Outside your facility? In your pickup and delivery vehicles? Our facilities are manned 24/7/365 by only authorized personnel and are located within two miles of police and fire stations. We have a sophisticated security access system, which includes digital surveillance cameras within the records center and on all points of entry and exit. Camera feeds are digitally recorded to disk capable of storing more than a month’s worth of data. Our shelving is equipped with an in-rack fire control system. All of our vehicles are monitored using GPS tracking technology. How do I know I will get quality service? We will assign your company an Account Manager to handle your account. This individual's primary responsibility is to make sure you get quality service. Our Account Managers are accessible and committed. Ask about our customer guarantee. How will you know where my records are in your facility? By barcoding your containers, tapes and files, we scan them to an exact location in our shelving units by the aisle, shelf and row. How do we get started in setting up a professional records program? The first step is to develop a retention schedule, so you will know which records or data to keep and when it should be destroyed. Our consulting staff can perform this service for you. Will our records be kept together in one contiguous area? No. For efficiency purposes, we put your data in the first available empty space. Our barcode inventory system ensures that your information is systematically located. This also provides you with an additional level of security, as your data is not stored in one area exclusively. Priority Archives can provide all the storage space that you require—and much more. We have open warehouse sections and several acres of land set aside for expansion. Can we use our own boxes for storage? Yes, as long as they are "industry standard" sized boxes. Do you have pickup and delivery service? Priority Archives is a full-service records center that can accommodate all of your pickup/delivery requirements. We will work with you to provide same day and next day solutions to all of your locations… nationwide. How do I prepare boxes to go offsite? Priority Archives will provide you with preprinted box labels and transmittal forms. Simply affix the labels to your boxes, fill in the appropriate fields (i.e. description, destruction date) and call us to arrange a pickup. How fast can you retrieve our records and get them to us? Priority Archives provides rush delivery (within 2 hours of your request). We will work around your schedule to offer you the best delivery options. Do we receive a computer listing of our records? You can request an inventory printout when you send new boxes. In addition, we can provide you with a listing of your complete inventory on a diskette or in hard copy form. If you have connectivity to Priority Archives via your computer you can access your inventory through our website. Do you destroy records? Can you provide a listing of what has been destroyed? Yes, we provide various document and data disposal services. We send destruction notices per request and require our clients to sign off on a Destruction Authorization Form prior to any records being destroyed. Once the records are destroyed a Priority Archives Operations Manager certifies the destruction, signs the Destruction Authorization Form and the original is returned to the client for their records. What is the cost of storage and does the size of the storage carton make a difference? For storage and service rates, please reference your pricing schedule. If you do not have a pricing schedule, please contact your customer service representative today at 610-245-2300 or email us at sales@priorityarchives.com to obtain a copy. Storage carton dimensions will effect storage and service rates. What do I need to do to get started? Click here to Contact Us or call 610-245-2300 and ask for the Sales Department. |
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